MTA said it would keep its Twitter account active for branding and other messaging and customers would still be able to send messages to the authority’s other Twitter accounts to receive responses.Īutomatic traffic alerts from Connecticut Department of Transportation and weather updates from the National Weather Service were also impacted by Twitter’s change in API policy. The authority reported its access to Twitter through its API was involuntarily interrupted twice in April. Service alerts are also available on thousands of screens in stations, on trains and in buses,” MTA Acting Chief Customer Shanifah Rieara said. Those include the MYmta and TrainTime apps, the MTA’s homepage at MTA.info, email alerts and text messages. "The MTA does not pay tech platforms to publish service information and has built redundant tools that provide service alerts in real time. While a new state budget deal for Fiscal Year 2024 will ease some of the authority’s financial stress, the Twitter change would have added an estimated $600,000 expense annually.
North America’s largest transit system, the Metropolitan Transportation Authority (MTA), issued a statement last week saying it would stop posting service information to Twitter “as the reliability of the platform can no longer be guaranteed.”Īccording to Bloomberg, MTA was asked to pay Twitter in the ballpark of $50,000 per month to access the API. Those tiers range from free, which caps tweets to 1,500 per month basic, which costs $100 per month and caps tweets to 3,000 and significantly more expensive enterprise, which reportedly is priced at between $42,000 per month and up to $210,000 per month. Twitter announced in February that its API would be reorganized into tiered access with increasing pay rates.
Transit agencies that utilized Twitter’s API to post automated service updates and found themselves without access late last week should again be able to use the API to keep riders informed of service changes.
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